I'm a Conversational Design Leader with experience building enterprise-scale chatbot and AI experiences across financial services, hospitality, and HR platforms.

I design the dialogue, build the standards, and establish the governance systems that make conversational AI work at scale — then measure whether it actually did. My work has improved accuracy by 35%, reduced unnecessary escalations by 28%, and helped drive helpfulness scores from below average to 88%.

If it involves how people talk to technology — and whether that technology actually talks back well — that's my space.